Excellent client service is nothing new to us. It is core to Armstrong Teasdale’s mission, values and strategy, which is why we have a formalized program in place to help make sure we’re exceeding our client’s expectations. We know it’s not enough to get the job done well. It’s critically important to us to have a client-focused culture, both conceptually and in practice. To do the best job we can for our clients, we also need to know what keeps them up at night and have a thorough understanding of not only our clients’ legal needs, but also their business and industry needs.
Our program includes a number of different tool sets and elements designed to help us better listen to what our clients are saying and easily boil down key areas for improvement, while addressing any client concerns immediately. We are committed to conducting client surveys and facilitating individual conversations with clients to ensure that our client teams have agreed upon goals and expectations.