This website is provided by Armstrong Teasdale LLP, a Missouri-registered limited liability partnership organized under the laws of the State of Missouri, USA.
The London office of Armstrong Teasdale LLP is operated by Armstrong Teasdale Limited, a private limited company registered in England and Wales (Registration No. 08879988), and is authorized and regulated by the Solicitors Regulation Authority (SRA No. 657002). The registered office of Armstrong Teasdale Limited is 38-43 Lincoln’s Inn Fields, London WC2A 3PE. The SRA Standards and Regulations (2019) can be viewed here.
Legal services are provided in Ireland by Armstrong Teasdale Ireland Solicitors, a general partnership whose partners are Daniel O’Connell and Yvonne Costello. Its registered office is Fitzwilliam Hall, Fitzwilliam Place, Dublin 2, Ireland where lists of their members are open for inspection.
Armstrong Teasdale Ireland Solicitors is authorized by the Law Society of Ireland (reference number: F10654). All lawyers at Armstrong Teasdale Ireland Solicitors are regulated by the Law Society of Ireland. The regulatory provisions of the Law Society of Ireland can be found at www.lawsociety.ie.
We define “Partner”:
- in relation to Armstrong Teasdale LLP, as someone who is an equity or non-equity member of the partnership;
- in relation to Armstrong Teasdale Limited, as someone who is a director and/or senior employee of the company; and
- in relation to Armstrong Teasdale Ireland Solicitors, as someone who is an equity or non-equity member of the Irish partnership.
Armstrong Teasdale LLP and its subsidiaries are referred to herein as the “Firm”.
Complaint Procedure and Policy for legal services provided in the U.K.
Excellent client service is nothing new to us. It is core to the Firm’s mission, values and strategy, which is why we have a formalized program in place to help make sure we are exceeding our clients’ expectations. We know it is not enough to get the job done well. It is critically important to us to have a client-focused culture, both conceptually and in practice. To learn more about the Firm’s formal client feedback program – Client CultivATion – click here.
If at any point you become unhappy or concerned about the service we have provided, you should immediately contact the Partner with overall responsibility for the work, who is named in our client care letter, to discuss your concerns so that we can do our best to resolve the problem.
If you would like to make a formal complaint, please email David Wise, Armstrong Teasdale Limited’s Client Care Officer. Making a complaint will not affect how we handle your case. A link to our Complaint Procedure and Policy can be accessed here.
U.K. Legal Ombudsman
The U.K. Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently, and it will not affect how we handle your case. Before accepting a complaint for investigation, the U.K. Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the U.K. Legal Ombudsman 1) within six months of receiving a final response to your complaint, AND 2) no more than six years from the date of act/omission OR no more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the U.K. Legal Ombudsman, you may contact them through one of the means listed here.
- Visit: www.legalombudsman.org.uk
- Call: 0300 555 0333 between 9.00 and 17.00.
- Email: [email protected]
- Address: Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our conduct or behaviour in respect of legal services provided by Armstrong Teasdale Limited?
The U.K. Solicitors Regulation Authority can help if you are concerned about our conduct or behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the U.K. Solicitors Regulation Authority or call 0370 606 2555 inside the U.K.
Pricing Transparency in respect of legal services provided in the U.K.
For pricing information regarding the specific services provided in the U.K. with respect to Immigration (excluding asylum) and Employment tribunals (unfair/wrongful dismissal), please see below.
U.K. Employment Pricing
Details of background credentials for our U.K. employment lawyers can be found here.
- Simple case: £15,000 - £20,000 + VAT (20%)
- Medium complexity case: £20,000 - £35,000 + VAT (20%)
- High complexity case: £35,000 - £150,000 + VAT (20%)
Factors that could make a case more complex:
- If it is necessary to make or defend applications to amend claims or to provide further information about an existing claim.
- Defending claims that are brought by litigants in person.
- Making or defending a costs application.
- Complex preliminary issues such as whether the Claimant is disabled (if this is not agreed by the parties).
- The number of witnesses and documents.
- If it is an automatic unfair dismissal claim (e.g., if an employee is dismissed after blowing the whistle on an employer).
- Allegations of discrimination which are linked to the dismissal.
- Voluminous documentation.
- Protracted negotiations over settlement.
There will be an additional charge for attending a Tribunal Hearing of £1,750 - £2,800 per day + VAT (20%). Generally, we would allow 2-10 days depending on the complexity of your case. For very complex matters, hearing length could exceed that.
Disbursements are costs related to your matter that are payable to third parties, such as court fees. We handle the payment of the disbursements on your behalf to ensure a smoother process. Counsel's fees are estimated between £1,200 and £3,000 + VAT (20%) per day (depending on experience of the advocate) for attending a Tribunal Hearing (including preparation).
The fees set out above cover all of the work in relation to the following key stages of a claim:
- Taking your initial instructions, reviewing the papers and advising you on merits and likely compensation (this is likely to be revisited throughout the matter and subject to change).
- Entering into pre-claim conciliation where this is mandatory to explore whether a settlement can be reached.
- Preparing claim or response.
- Reviewing and advising on claim or response from other party.
- Exploring settlement and negotiating settlement throughout the process.
- Preparing or considering a schedule of loss.
- Preparing for (and attending) a Preliminary Hearing.
- Exchanging documents with the other party and agreeing a bundle of documents.
- Taking witness statements, drafting statements and agreeing their content with witnesses.
- Preparing bundle of documents.
- Reviewing and advising on the other party's witness statements.
- Agreeing a list of issues, a chronology and/or cast list.
- Preparation and attendance at Final Hearing, including instructions to Counsel.
The stages set out above are an indication, and if some of stages above are not required, the fee will be reduced. You may wish to handle the claim yourself and only have our advice in relation to some of the stages. This can also be arranged based on your individual needs.
How long will my matter take?
The time that it takes from taking your initial instructions to the final resolution of your matter depends largely on the stage at which the case is resolved, as well as the Employment Tribunal’s diary (to schedule a hearing) and availability of witnesses. If a settlement is reached during pre-claim conciliation, the case is likely to take a few weeks. If the claim proceeds to a Final Hearing, it could take up to 9-15 months. This is just an estimate, and we would provide a more accurate timescale once we have more information and as the matter progresses.
U.K. Individual Immigration Clients
Details of background credentials for our U.K. immigration lawyers can be found here. We advise on the full range of immigration applications. The most common are listed below:
- Applying for a visa to join family in the U.K. (Appendix FM, PBS dependents, Ancestry): £1,500 - £7,500 plus VAT.
- Settlement applications (ILR): £3,500 - £8,000 plus VAT.
- British Citizenship applications (Naturalisation and Registration): £5,000 - £7,000 plus VAT.
- European applications (Permanent Residence and New Settlement Scheme): £1,000 - £4,000 plus VAT.
- Investor Visas: £8,000 - £12,000 plus VAT.
- Global Talent: £10,000 - £15,000 plus VAT.
- Innovator Visas (previously called Entrepreneur visa): £8,000 - £12,000 plus VAT.
- Visitors Visa: £3,500 - £5,000 plus VAT.
- Ancestry Visa: £3,500 - £5,000 plus VAT.
Our fees are based on our hourly rates; however, we will endeavor to agree a fixed fee where appropriate, taking into consideration the complexity and personal circumstances of each case. Our hourly rates depended on the seniority of the advisor and can range from £100 - £400 per hour plus VAT (20%*).
*VAT is set by the U.K. government and is therefore subject to change.
On average, for a straightforward matter the type of work above takes between 10-15 hours to complete. This time estimate includes responding to client queries, drafting forms, submitting the application and liaising with the U.K. visa authorities. Most applications are predominantly led by a senior immigration lawyer at £400 + VAT per hour. This means that on average costs are between £4,000 - £6,000 (all figures exclude VAT).
For more complex applications such as the Investor and Innovator visas, the time spent can be significantly higher, this type of work takes between 20-30 hours to complete. This time estimate includes advising on Business Plans, reviewing source of funds, liaising with Wealth Managers/U.K. Banks, responding to client queries, drafting forms, submitting the application and liaising with the U.K. visa authorities. The more complex applications are led by a senior immigration lawyer at £400 + VAT per hour. This means that on average costs are between £8,000 - £12,000 (all figures exclude VAT).
The exact number of hours it will take depends on the circumstances in your case. Such as:
- The amount of supporting evidence that we need to consider.
- Your employment status – often evidencing self-employment can be time consuming.
- Any adverse immigration history.
- Any criminal convictions.
- Which language(s) you speak.
- Whether you are applying with other dependents.
- If you are able to provide sufficient evidence at our first meeting and clearly meet the applicable Immigration Rules, the cost is likely to be at the lower end of this range.
We provide a full end-to-end service for each application to include:
- Discussing your circumstances in detail and confirming the most appropriate visa application for you to make and what other options may be available to you.
- Legal assessment to ensure you meet all the qualifying requirements for the visa.
- Full advice note setting out timeline for the visa process.
- Checklist of all documentation required.
- Drafting and submitting the relevant application forms.
- Reviewing documentation prior to submission to the U.K. immigration authorities.
- Liaising with the U.K. immigration authorities on your behalf while the visa application is processed.
- Providing advice about the outcome of the application and any further steps you need to take in order to stay compliant.
The costs quoted here do not include:
- Any U.K. visa authorities application fees for submitting the application. You will pay this to the U.K. visa authorities directly as part of the application process.
- Where the U.K. visa authorities refuse your application, advice and assistance in relation to any appeal. If instructed, we can provide you with a further quote for legal advice.
- Translation costs. Usually between £50 - £250 depending on the length of document and language. Example, Birth Certificate translated from French to English would be around £150.
- English language tests (£120-180).
- University degree recognition process (£250).
- Interpreter fees (hourly rates start at £40).
How long will my application take?
We will normally be able to commence the visa process within 1-2 weeks of you instructing us, however, we will let you know at the earliest opportunity if it is likely to take longer than this.
We cannot guarantee how long the U.K. visa authorities will take to process your application. Please read the current processing times here. However, on average most applications take around 6-8 weeks. Visitor visa applications are around 5 working days. Please note British nationality applications take between 3-6 months to process.
Please note the anticipated number of hours and fees are an estimate based on the facts above. All applications are likely to vary, and we can provide you a more accurate estimate once we have more information about your specific case.
Pricing transparency in respect of legal services provided by Armstrong Teasdale Ireland Solicitors
In accordance with section 150 of the Legal Services Regulation Act 2015 Armstrong Teasdale Ireland Solicitors will provide you with written detail of the charges payable for any legal services we may provide. This information will include:
- Legal costs to date,
- Fixed costs which will certainly be included in your final bill – e.g. Court fees, Land Registry fees,
- Likely costs - e.g. barristers’ fees,
- VAT to be charged,
- The basis of how the costs are to be calculated,
- The duty to issue a new notice once we become aware of factors that would likely lead to significantly greater costs,
- The duty to inform you of the likely costs of engaging a barrister or expert witness, if the need arises, and to be satisfied about your approval for doing so,
- A period of time during which legal services will not be provided effectively (a ‘cooling-off period’) that cannot be longer than ten working days.
For more information about how charges for legal services may be incurred in Ireland, see the Legal Services Regulatory Authority Legal Charges guide at https://www.lsra.ie/for-consumers/your-legal-bill-explained.
What to do if you are unhappy with our conduct or behaviour in respect of legal services provided by Armstrong Teasdale Ireland Solicitors
Armstrong Teasdale is committed to providing top quality services to its clients. If you are a client and have any concerns about the service you receive from Armstrong Teasdale Ireland Solicitors (including the bill) please contact the partner with overall responsibility for your matter. A copy of our complaints handling procedure is available on request.
If you are not satisfied with how we have dealt with your complaint in Ireland, you have the right to refer your complaint to the Legal Services Regulatory Authority. More information can be found at https://www.lsra.ie/for-consumers/making-a-complaint/.
The providers of the compulsory professional indemnity insurance for Armstrong Teasdale Ireland Solicitors are Starr International (Europe) Limited, Lloyd’s Insurance Company S.A. & Amtrust International Underwriters DAC c/o O’Leary Insurances (Dublin) LTD 16 Pembroke Road, Dublin, Ireland.
U.K. Modern Slavery Act Transparency Statement
This statement is provided by Armstrong Teasdale LLP, a Missouri-registered limited liability partnership organized under the laws of the State of Missouri, USA. The London office of Armstrong Teasdale LLP is operated by Armstrong Teasdale Limited, a private limited company registered in England and Wales (Registration No. 08879988). Legal services are provided in Ireland by Armstrong Teasdale Ireland Solicitors, a general partnership whose partners are Daniel O’Connell and Yvonne Costello. Armstrong Teasdale Ireland Solicitors is authorized by the Law Society of Ireland (reference number: F10654).
Armstrong Teasdale LLP and its subsidiaries, including Armstrong Teasdale Limited and Armstrong Teasdale Ireland Solicitors, as referred to herein as the “Firm”.
The statement is made pursuant to section 54(1) of the U.K. Modern Slavery Act 2015 (the “MSA”) for the 12-month period ending 31 December 2022. It sets out the overall commitment and steps taken to ensure that slavery and human trafficking are not present in the Firm’s business or direct supply chain.
Structure and Supply Chain
Honesty, integrity and dependability are guiding principles in our day-to-day affairs. Both by law and by morality our attorneys and staff members are bound to conduct themselves in accordance with sound ethical business practices. The Firm is committed to carrying on its business in a responsible and ethical manner that respects the rights and dignity of individuals and the communities where it operates and provides its services.
Our business provides legal services and is office-based. As such, our primary supply chain categories support those office operations. Supply categories include technology, office space, office services and other professional services.
The Firm has a zero-tolerance approach to modern slavery and human trafficking. The Firm has comprehensive employment policies and practices, including those associated with diversity, equity and inclusion, equal opportunities and nondiscrimination, flexible working and anti-harassment.
The Firm has long subscribed to a set of core values including integrity, teamwork, entrepreneurship, investment, celebration, perspective, accomplishment and inclusiveness. Behavior that does not align with our core values is not acceptable. We define integrity as doing what is right for the client, the Firm and each other.
The Firm has a formal Ethical Business Conduct Policy, and any request or directive that appears to be questionable, illegal, unethical or immoral, or which may compromise the Firm’s integrity, should be brought to the attention of the General Counsel or any Deputy General Counsel(s). We are committed to assessing any situations of concern regarding modern slavery and human trafficking on a case-by-case basis. We are taking the following steps to limit our risk of modern slavery and human trafficking in the Firm and its direct supply chain:
- The Firm has an Anonymous Reporting Hotline. This hotline is accessible by attorneys and staff via telephone, email, fax, an online portal and through a downloadable mobile application. Attorneys and staff are encouraged to report any activity within the Firm or within its supply chain which appears to be questionable, illegal, unethical or immoral, or which may compromise the Firm’s integrity.
- The Firm has monthly Quality, Compliance and Risk Committee meetings attended by General Counsel, U.K. Deputy General Counsel, Compliance Officer for Legal Practice (a position which is mandatory under applicable SRA regulation) and other key members of Firm management. During each meeting, the Compliance Officer for Legal Practice reports on risks associated with modern slavery and human trafficking. The Compliance Officer for Legal Practice is a key point of contact both internally and externally and has a regulatory duty to ensure that the Firm takes all reasonable steps to comply with its statutory obligations.
- We continue to review relevant internal policies and procedures addressing ethical business conduct and modern slavery related risks so that they are fit for purpose for all of our offices.
The Firm acquired a U.K. subsidiary company, now called Armstrong Teasdale Limited, in February 2021. Furthering its footprint in Europe, the firm opened its Ireland office in March 2022. Legal services are provided in Ireland by Armstrong Teasdale Ireland Solicitors, a general partnership whose partners are Daniel O’Connell and Yvonne Costello. Its registered office is Fitzwilliam Hall, Fitzwilliam Place, Dublin 2, Ireland where lists of their members are open for inspection.
This statement has been reviewed and approved by the Firm’s Managing Partner, Patrick Rasche, who is the Chair of the Firm’s Executive Committee, its governing body..
Patrick W. Rasche
Managing Partner at Armstrong Teasdale LLP